Delete Your Sanluma Account and Data

Ask us to delete it

If you can't open the app, or you already removed it, email us from the address you use to sign in:

Email hello@biblequize.com to delete my account

Put "Delete my Sanluma account" in the subject. We check that the request comes from the account's email address, delete the account and reply to confirm. You don't need to reinstall the app. We reply within 3 working days and finish within 30 days at most.

If you only used Sanluma as a guest (never signed in with an email), there is no email on file for us to check. Delete the app's data from the app (see below), or write to us with what you remember and we will help.

Delete it in the app

Open Profile and tap the gear icon (Settings) at the top right.
Scroll to the bottom and tap Delete account.
Confirm with Delete.

Want a copy first? In the same Settings screen, tap Download my data.

Used the app without signing in? Go to Settings → Delete my data instead.

What we delete

When you delete your account, everything linked to it is removed from our live database immediately:

your email address and sign-in records
your learning progress, streak, points, memorised verses and review schedule
your settings and the usage statistics recorded for your account
your Arena nickname, avatar, match results and rating
your group memberships. Groups you created are deleted
your "Report a mistake" messages and the list of players you hid
your sessions on all devices

Deleting your account cannot be undone. The app also clears the progress saved on that device.

What we keep, and for how long

Backups. Copies may remain in our hosting provider's automatic backups for up to 30 days, then they are erased.
Email sending logs. Our email provider may keep a log of the sign-in emails it sent you for its standard period.
Reports about other players. If you reported a player, the report stays so we can act on it, but without your user ID.

We keep nothing else for you after deletion. For the full list, see the privacy policy.

The biblequize.com website

The website has no accounts. Your reading progress and quiz scores there live in your browser, and you can clear them in your browser's site data. If you joined the app waitlist with your email, write to hello@biblequize.com and we will remove it.

Need help?

See Sanluma app support or write to hello@biblequize.com.