Sanluma app support

How do I sign in?

You don't need an account to start. To keep your progress safe and use it on more than one device, sign in with your email:

1. Open Profile and tap Sign in (or tap Use email when the app offers to save your progress).
2. Confirm you're 16 or older (or a parent signing in for your family), enter your email and tap Send sign-in link.
3. We email you a 6-digit code. Enter it in the app and tap Sign in.

The code works once and expires in 15 minutes. If you're on a computer, you can also tap the link in the same email. There's no password to remember.

I didn't get the code

• Wait a minute, then check your spam, junk or promotions folder. The email comes from Sanluma <hello@send.biblequize.com> with the subject "… is your Sanluma sign-in code".
• Check that the email address is spelled right.
• Tap Send a new code. An old code stops working after 15 minutes or after 5 wrong tries.
• You can ask for up to 3 codes in 15 minutes. If the app says "Too many sign-in links", wait 15 minutes and try again.
• Still nothing? Write to hello@biblequize.com from the address you're trying to use.

Can I use Sanluma without an account?

Yes. You can take lessons, watch episodes, learn verses and play in the Arena without signing in. Your progress is saved under a random guest code, with no name or email. If you delete the app or change phones before you sign in, that progress can't be moved. Signing in later keeps what you've already done.

Does my progress sync between devices?

Yes, when you're signed in with the same email on each device. These sync:

• lessons you've finished and your place on the path
• your streak and rest day
• verses in Verse Memory and your review schedule
• your settings: Bible translation, reminder time and daily goal

Some choices stay on each device and do not sync: the app theme, sound, and your tradition. Your tradition is saved only on your phone. It is never sent to our servers, so set it again on a new phone.

Lessons are built into the app, so they work without an internet connection. What you do offline is saved on the device and sent when you're back online. The Arena, and an episode the first time you play it, need a connection.

How do I delete my account?

1. Open Profile and tap the gear icon (Settings) at the top right.
2. Scroll to the bottom and tap Delete account.
3. Confirm with Delete.

This permanently removes your account and everything linked to it on our server: progress, streak, talents, verses, duel history, group membership and sign-in links. It can't be undone. Your progress is also cleared from that device.

Want a copy first? In the same Settings screen, tap Download my data.

Can't open the app? Email hello@biblequize.com from your account's address and ask us to delete it. See also how to delete your Sanluma account.

Which Bible translations are in the app?

Two public-domain translations:

• Berean Standard Bible (BSB), the default
• World English Bible (WEB)

Change it any time in Profile → Settings → Bible translation. Verses are always quoted word for word from the translation you choose.

What does the "Tradition" setting do?

Sanluma is for Protestants, Catholics, Orthodox Christians and anyone who is curious. We teach what the Bible says and where it says it, and leave interpretation to you and your church.

You pick a tradition when you start (Protestant, Catholic, Orthodox, Not sure, or None — just exploring). It changes how the app counts the books of the Bible (66, 73 or more) and how it numbers the Psalms. For example, the Catholic setting shows "Psalm 23 (22)". With Orthodox, your Christmas rest day is January 7. Change it in Profile → Settings → Tradition. It is saved only on this device and is not synced.

How do reminders work?

Turn on a daily reminder in Profile → Settings → Reminders and pick the time. Your phone will ask for permission to send notifications the first time. Reminders come from the app on your device. You won't get one on your rest day.

If you're signed in, you can also get the reminder by email. Turn reminders off in the same place, or in your phone's system settings (Notifications → Sanluma).

I found a mistake in a lesson

Thank you. Tap Report a mistake on the question, pick what's wrong (for example, wrong answer, verse reference or typo) and tell us what it should say. If you're offline, the report is sent when you're back online. We read every report and fix what's wrong.

For mistakes on the biblequize.com website, use our report a mistake form.

Are the voices real people?

No. Our characters, and the voice that reads questions and verses aloud, speak with AI-generated voices. You can turn sound off in Profile → Settings.

What happens to my data?

We collect only what the app needs to work: your email if you sign in, your progress and settings, and a nickname if you play duels. We don't sell your data, and there is no advertising tracking in the app. Read the full privacy policy.

Contact

Email hello@biblequize.com. If your question is about your account, write from the email you sign in with. You can also visit our contact page.